Terms of Service

Sapphire Payment Solution offers a range of technology solutions to businesses using its platform. These services enable customers to engage with Sapphire Payment Solution-powered merchants in several ways, including but not limited to: (i) placing orders for food, beverages, or other products offered by the merchant (“Purchases”); (ii) joining a waitlist or reserving a table at a participating location; (iii) exchanging messages with the merchant (“Merchant Communications”); and (iv) earning or using Sapphire Payment Solution Cash, loyalty points, or promotional credit toward future purchases. Sapphire Payment Solution also facilitates these transactions and processes payments on behalf of the merchant when customers use an approved payment method (“Payment Transaction”).

Sapphire Payment Solution values the privacy and protection of your personal information. Our collection, use, and storage of your data are governed by our Privacy Policy, which explains what information we gather, how we use it, and the safeguards we have in place to protect it.

By using Sapphire Payment Solution's Services, you acknowledge and agree to the practices outlined in our Privacy Policy. We encourage you to review it carefully to understand your rights and our responsibilities regarding your data.

While Sapphire Payment Solution implements industry-standard security measures, no system is completely immune to risks. You acknowledge that you provide your information at your own discretion and understand the potential risks associated with data transmission over the internet.

Sapphire Payment Solution provides services that allow you to make purchases from participating merchants, and facilitates payment processing on their behalf—either directly or through third-party service providers. By completing a transaction, you authorize Sapphire Payment Solution, as the merchant’s agent, to charge your selected payment method for the total amount of the purchase, including any applicable taxes, tips, or fees. Once payment is received by Sapphire Payment Solution, your obligation to the merchant is considered fulfilled, except in cases of chargebacks or reversals.

To complete purchases using Sapphire Payment Solution's Services, you must provide a valid payment method. You give Sapphire Payment Solution permission to validate your payment method with your financial institution, which may involve a temporary authorization hold. This may affect your available balance until the transaction is fully processed.

If a payment is declined or returned, you agree that Sapphire Payment Solution may attempt to reprocess the transaction. Additionally, if you choose to save your payment method for future use, you agree that Sapphire Payment Solution may receive updated payment information (such as new card numbers or expiration dates) from card networks to help maintain the accuracy of your stored credentials.

Sapphire Payment Solution may impose limits on the frequency or total amount of your transactions. We reserve the right to delay, deny, or cancel transactions at our discretion, particularly if we detect suspicious activity, possible fraud, or a violation of our terms or applicable law.

All payments processed through Sapphire Payment Solution are also subject to your payment provider’s own terms and conditions. You are responsible for any additional fees or charges imposed by your bank, credit card company, or payment provider as a result of using our Services.

By using Sapphire Payment Solution's Services, you agree to comply with all applicable laws, these Terms, and any other policies referenced within the platform.

You may only use the Services to make legitimate purchases of products or services from authorized merchants. The platform may not be used for transferring money or for any transaction unrelated to a genuine purchase.

You are responsible for ensuring that any information or content you submit through the Services does not infringe on the rights of others or violate any laws.

You must not upload or transmit any harmful or malicious code, such as viruses, malware, or other disruptive elements.

You agree not to impersonate others, provide false information, or attempt to collect or misuse the personal data of other users.

You must not attempt to interfere with, overload, damage, or gain unauthorized access to Sapphire Payment Solution's systems, networks, or Services—or disrupt the experience of other users.

Sapphire Payment Solution reserves the right to suspend or terminate your access to the Services at any time, with or without notice, if we suspect that you have violated these terms or any applicable law.

Sapphire Payment Solution may charge fees for using its Services to place orders with merchants. These fees may appear as “Service Fees,” “Order Fees,” or similar labels, and will be clearly displayed prior to completing your purchase.

Sapphire Payment Solution reserves the right to introduce or adjust its fees at any time. If additional charges apply to your order—such as processing fees—they will be disclosed before finalizing the transaction.

In addition to fees charged by Sapphire Payment Solution, merchants may apply their own charges, taxes, or gratuities as part of your purchase. You are responsible for reviewing all amounts before confirming payment, and by proceeding, you agree to pay the full total displayed to you at checkout.

Each merchant on the Sapphire Payment Solution platform sets their own policies for order modifications, cancellations, and refunds. Once a purchase is completed through the Sapphire Payment Solution app, online ordering system, or a point-of-sale terminal, you must contact the merchant directly to request any changes or to inquire about refund eligibility.

Sapphire Payment Solution does not control or guarantee merchant refund policies, and is not responsible for approving or processing refunds on their behalf. If you need assistance regarding a specific order or product, please reach out to the merchant using the contact information provided in their Sapphire Payment Solution listing or profile.

For technical support or issues related to your use of the Sapphire Payment Solution platform or mobile application, you may contact Sapphire Payment Solution's support team directly through the support channels listed on our website or app.

From time to time, you may be eligible to use promotional offers or discount codes (“Promotion Codes”) when placing an order through the Sapphire Payment Solution app, online ordering system, or other Sapphire Payment Solution Services. These offers may be provided by Sapphire Payment Solution or by individual merchants, and will be subject to the terms and conditions outlined in the promotional materials, whether digital or printed.

Promotion Codes are non-refundable, non-transferable, and cannot be redeemed for cash. Sapphire Payment Solution reserves the right to change, suspend, or cancel any promotional offer or code at any time without prior notice. Additionally, if an order tied to a promotion is canceled or refunded, the code may not be reused.

Merchants may also offer gift cards, which may be issued in physical or digital form. While Sapphire Payment Solution may power the technology used for gift card distribution and redemption, the issuing merchant is solely responsible for setting the terms of use, managing balances, and complying with all legal and regulatory requirements related to gift cards.

Sapphire Payment Solution shall not be held responsible for any delays or failures in performance caused by events beyond its reasonable control. These may include, but are not limited to, natural disasters (such as earthquakes, floods, or fires), pandemics, acts of war or terrorism, government restrictions, labor strikes, utility or internet outages, or other unforeseen disruptions.

Such events will not constitute a breach of these Terms, and Sapphire Payment Solution's obligations may be suspended for the duration of the disruption.

You agree to defend, indemnify, and hold harmless Sapphire Payment Solution, its affiliates, officers, directors, employees, and agents from any third-party claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable legal and accounting fees) that arise out of or relate to: (a) your violation of these Terms or any applicable policies; (b) your misuse of the Services or third-party content; or (c) any infringement by you—or anyone using your account—of intellectual property rights or other rights of another individual or entity.

Sapphire Payment Solution will notify you of any such claim and reserves the right to assume exclusive control over its defense. If that occurs, you agree to cooperate fully with Sapphire Payment Solution in handling the matter.

These Terms will remain in effect for as long as you continue to access or use Sapphire Payment Solution's Services. Either you or Sapphire Payment Solution may choose to terminate your use of the Services at any time. Once terminated, your access to the affected Services will end, and any associated data or transaction history may be permanently deleted.

Termination does not exempt you from any outstanding payment obligations, including charges related to purchases made before the termination date. Refunds will not be provided for any fees or payments already made.

Sapphire Payment Solution reserves the right to limit, suspend, or permanently disable your account and access to any part of the Services, with or without notice, and for any reason—including suspected violations of our Terms. We may also modify, discontinue, or restrict access to specific features at any time without liability.

This section outlines how Sapphire Payment Solution communicates with you electronically. By using the Services, you consent to receive all notices, disclosures, agreements, and other communications from Sapphire Payment Solution in electronic form.

These communications may be delivered via email, SMS, mobile notifications, or posted on our website or app, in accordance with your contact preferences. We may update these terms periodically, and in the event of significant changes, we will provide notice through your registered communication method or by prominently displaying it on our platform.

Your continued use of the Services following any such updates indicates your agreement to the revised terms. If you do not agree, your sole remedy is to discontinue using the Services.

Even if these Terms or your use of the Services ends for any reason, certain provisions will continue to apply. These include, but are not limited to: Merchant Responsibilities (1.7), Fees (5), Disclaimer of Warranties and Liability (8), Indemnification (10), Content Ownership and Trademarks (11), Termination (12), Arbitration (14), Governing Law (17), and Miscellaneous (18).

You may not transfer or assign your rights or obligations under these Terms without prior written consent from Sapphire Payment Solution. Any such attempt will be considered invalid. Sapphire Payment Solution, however, may assign these Terms and its responsibilities under them to any third party without notice or consent.

These Terms will remain binding on both parties, including any permitted successors or assigns.

These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding any rules related to conflicts of law. Relevant U.S. federal law also applies.

International conventions like the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to these Terms.

If any part of these Terms is determined to be invalid or unenforceable by a court, the remaining provisions will stay in full effect. Failure by Sapphire Payment Solution to enforce any term shall not be interpreted as a waiver of that term or any other.

Any waiver must be made in writing to be valid and will not apply to other instances unless explicitly stated. These Terms and any referenced policies represent the entire agreement between you and Sapphire Payment Solution regarding your use of the Services, replacing any previous agreements. Section titles are for convenience only and carry no legal weight.