Privacy Statement

Effective: May 20, 2025

This Privacy Statement explains how Sapphire Payment Solution and its related entities ("Sapphire", "we", "us", or "our") collect, use, and handle your personal information—meaning any data that can identify you—when delivering our services.

1. Scope

This Privacy Statement applies to all personal information collected by Sapphire in the course of providing our services, including through our website, applications, and other interactions with you.

By using our services, you agree to the collection and use of information in accordance with this Privacy Statement.

If you do not agree with the terms of this Privacy Statement, please do not use our services.

Definitions

Personal Information: Any information that can be used to identify you, such as your name, email address, phone number, and payment information.

Services: All services provided by Sapphire, including our website, applications, and any other interactions with you.

You: Refers to any individual who uses our services or interacts with us.

Personal Information We Collect

We collect personal information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

We may also collect information automatically through your use of our services, such as your IP address, browser type, and usage data.

In addition, we may receive information about you from third parties, such as social media platforms or other services you use.

Types of Personal Information

How We Collect Personal Information

Legal Basis for Processing Personal Information

Special Categories of Personal Information

How we use your personal information

We use your personal information to provide and improve our services, process transactions, communicate with you, and comply with legal obligations.

We may also use your information for marketing purposes, such as sending you promotional materials or updates about our services.

You can opt out of receiving marketing communications at any time by following the instructions in those communications.

Purposes of Processing

Legal Basis for Processing

Marketing Communications

Legal Obligations and Compliance

Legitimate Interests

How we share your personal information

We may share your personal information with third parties in certain circumstances, such as with service providers who assist us in delivering our services, or when required by law.

We do not sell your personal information to third parties for their own marketing purposes.

We may share aggregated or anonymized data that does not identify you personally.

Service Providers

Legal Requirements

Business Transfers

Aggregated or Anonymized Data

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymize it.

The retention period may vary depending on the type of information and the context in which it was collected.

Retention Periods

Deletion and Anonymization

Legal and Regulatory Requirements

Cookies and other Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and services.

Cookies are small data files stored on your device that help us remember your preferences and improve our services.

You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.

What are Cookies?

Types of Cookies We Use

Managing Cookie Preferences

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing.

You can also object to the processing of your personal information and request data portability.

To exercise these rights, please contact us using the contact information provided in this Privacy Statement.

Access and Correction

Deletion and Restriction

Objection to Processing

Data Portability

Withdrawal of Consent

Right to Lodge a Complaint

Exercising Your Rights

Security of Your Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your account credentials confidential.

Links to Other Websites

Our services may contain links to third-party websites or services that are not operated by us.

We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy statements of any third-party sites you visit to understand their practices regarding your personal information.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you believe that we have collected personal information from a child under 13, please contact us immediately.

Parental Consent

Children’s Rights

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at:

Email:

Change to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any significant changes by posting a notice on our website or through other communication channels.

Your continued use of our services after any changes to this Privacy Statement constitutes your acceptance of the revised terms.

Effective Date